Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@skeletalmatrix40.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@skeletalmatrix40.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@skeletalmatrix40.com.

Last updated: June 2026

Our 60-Day No-Trap Guarantee

We stand behind CortiMute Nightly completely.

That means you have 60 days from the date your order is delivered to request a full refund if you are not satisfied with your purchase.

No complicated forms.
No interrogation.
No requirement to mail back an empty or partially used bottle.
No hidden subscription trap.
No fine print that quietly voids your guarantee.

We offer this guarantee because we believe in what CortiMute Nightly was built to support — and because we are not in the business of keeping money from customers who did not feel the results they were looking for.

To request a refund, contact us at support@cortimutenightly.com with your order number. Our team will review your request and process your refund promptly.

How Refunds Work

Once your refund request is approved, your refund will be issued to your original payment method.

Refunds typically appear within 5–10 business days, depending on your bank, credit card provider, or payment processor.

Please allow additional time for your financial institution to post the refund to your account. If more than 15 business days have passed since your refund was approved and you still have not received it, contact us at support@cortimutenightly.com and we will investigate immediately.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If your order arrives damaged, defective, or incorrect, contact us at support@cortimutenightly.com within 14 days of delivery and include:

• Your order number

• A brief description of the issue

• Photos of the damaged, defective, or incorrect item, when possible

We will either reship your order or issue a full refund — whichever you prefer.

You will not be asked to return a damaged item unless our support team specifically provides a prepaid return label.

Return Shipping

For standard refund requests under our 60-Day No-Trap Guarantee, you do not need to return the product.

Keep it, give it away, or dispose of it responsibly — your refund will still be processed once approved.

For damaged, defective, or incorrect orders, we will provide a prepaid return label if a return is required.

Exchanges

We do not currently offer direct exchanges.

If you would like a different bundle size, please request a refund for your original order and place a new order at checkout.

Non-Refundable Items

The following items are not eligible for refunds:

• Orders where the 60-day refund window has passed

• Gift cards

• Orders flagged for fraud, abuse, or repeated misuse of the refund policy

European Union — 14-Day Cooling-Off Period

If your order is being shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification, in accordance with applicable EU consumer law.

Standard EU return conditions apply.

Questions

Our support team is available Monday through Friday, 9 AM – 5 PM EST.

Email: support@cortimutenightly.com

We aim to respond to all refund requests within one business day.

CortiMute Nightly was built around a real 60-day reset window because meaningful changes in sleep quality, nighttime calm, and nervous system balance can take time to build. If at any point within your first 60 days you feel CortiMute Nightly is not working for you, reach out. We will make it right.